What is the 独家黑料-PSAS?

The 独家黑料-Patient Satisfaction Assessment Service (独家黑料-PSAS) gauges patient satisfaction and provides insight into the quality and performance of a college or university health service.

 

What are the benefits of participation in the 独家黑料-PSAS?

As a patient satisfaction measurement tool, it can help your health service:

  • Support accreditation: Accreditation processes typically entail some form of organizational self-assessment of quality of care or services.
  • Track performance over time: The health service can compare survey periods to determine if it is meeting its goals and has improved.
  • Compare results to other institutions nationwide: Determine whether your school is providing a standard of care on par with other health services.
  • Provide results 24/7: Monitor the ongoing assessment results and address dissatisfaction immediately.

 

 

How to Participate

Complete the Order Form below and submit with payment for participation fees and report packages. Also submit your list of providers and any custom questions (if applicable). Upon survey closing, you will be asked to complete a data use agreement.

  1. Pricing and Order Form [pdf]
    Includes pricing for 独家黑料 Institutional Members and Institutional Non-members. You can check to see if your school is a member .
  2. Submit your list of providers and any custom questions (if applicable).
  3. Submit the required Data Agreement, which will be sent to you upon survey closing.

 

 

Resources for Participants and Prospective Participants

独家黑料-PSAS User’s Manual [pdf]
A handy resource for colleges and universities that are considering implementing the 独家黑料-PSAS.


Sample only鈥擭OT to be sent to your students. Each institution will have its own personalized survey link. Please note that when a patient selects a score between 0 and 2 on patient satisfaction items Q14 & Q23 they will automatically be brought to supplemental questions further exploring the reasons for the lower satisfaction ratings. A score of 3, 4, or 5 automatically skips the supplemental questions.

Sample Report [pdf]

Sample Letter to Students [Word doc]
Generic sample letter inviting students to participate in the 独家黑料-PSAS

 

Contact

Valerie Hartman, MS
Manager, Research Administration
(443) 270-4552
vhartman@acha.org